General Terms - No Taboo Online Store

1. Scope, definitions

1.1 For all business relationships between Us and a customer (hereinafter also "you" or "customer") in our online store, these general terms and conditions apply exclusively in the version in force at the time of the order.

1.2 The offer is aimed exclusively at consumers. Consumers are persons in meaning, i.e. individuals who enter into relevant legal transactions for a purpose that cannot predominantly be attributed to their commercial or independent professional activities. All products are sold only in regular household quantities. This limit applies to both the number of products ordered in the context of an order and the total number of products ordered when placing multiple orders for the same product.

2. Concluding an agreement and placing an order.

2.1. The presentation of goods in the online store is not a legally binding offer to conclude a sales contract, but is an invitation to submit an offer by the buyer.

2.2 The buyer can select goods from our range and pick them up in a virtual basket using the button "Discrete order". The "Checkout" button takes the customer to an overview page, which offers options to order as a guest or to create a new account. On the following pages, during the checkout process, the customer first enters their address details and then selects a payment method. Finally, he makes a binding offer to buy the products in the cart on the confirmation page with the "Buy Now" button. Prior to clicking the "Buy Now" button, the buyer can cancel the order at any time or change the information provided by changing the quantity in the shopping cart or deleting them.

2.3 Immediately after we have received the offer, we will send the client an automatic confirmation of receipt of the offer (order confirmation) to the e-mail address indicated by the customer during the order process, in which the customer's order is again indicated in a detail that the customer can print using the "Print" function. This confirmation of the order does not mean acceptance of the offer by the company. The contract of sale is concluded only if  we sent the ordered product to the customer and sent a confirmation of shipment. In the case of a payment method with immediate payment (for example, prepayment, PayPal, immediate transfer, etc.), the provision of the products offered on our website constitutes a binding offer from us to conclude a sales contract. You accept the offer to purchase the product by entering all the required information during the ordering process and clicking the "Buy Now" button. Once you have accepted our offer, you will immediately receive an email from us confirming that we have received your consent. These conditions are attached to the order confirmation as a link and to the shipment confirmation as a PDF file. It should be noted that the delivery of ordered prepaid products takes place only after the full amount has been credited to our account. If the payment has not been received in our account by this point in time, even after a second reminder in which we give the client a reasonable due date, we will notify the client of the withdrawal from the contract in writing (an email is sufficient). After the revocation, mutual performance obligations no longer apply.

2.4 The statutory liability for defects applies.

3. Delivery, availability of goods.

3.1 Delivery is possible only within Spain.

3.2 Delivery of goods is carried out regularly along the dispatch route and to the delivery address specified by the customer, within the delivery period specified before conclusion of the contract, and within the delivery area.

3.3 The customer is obliged to provide us with the correct delivery address during the ordering process. We are under no obligation to verify the shipping address before shipping the item. If an item cannot be delivered due to an incorrect delivery address, we may require the buyer to refund the cost of the failed delivery attempt. In these cases, we reserve the right to ask the buyer for a shipping address, to set a deadline for the buyer to receive the goods, and to make further shipment dependent on the payment of transport costs. If the second delivery attempt is unsuccessful, we reserve the right to withdraw from the contract.

4. Payment

We mainly offer payment methods: credit card, PayPal, prepaid, instant transfer, GiroPay, installment, direct debit and invoice. With each order, we reserve the right not to offer certain payment methods and refer to other payment methods.

5. Retention of ownership; On account; Right of Retention

5.1 In the case of consumers, we reserve title to the purchased item until the invoice amount due has been paid in full. If you are menewsletter, in which you will regularly receive free information about our range or our partner companies, and we will inform you about exclusive offers.

To order our newsletters, we use the so-called double opt-in procedure, which means that we will only send you newsletters by email if you click on the link in our email notification to confirm that you want to receive our newsletter. If you confirm your wish to receive the newsletter, we will store your e-mail address, the time of registration and the IP address used for registration until you unsubscribe from the newsletter. The sole purpose of the vault is to send you a newsletter and confirm your registration. You can unsubscribe from the newsletter at any time. The corresponding unsubscribe link can be found in each newsletter. Message to the above contact details or in the newsletter.

Product Recommendations

If you place an order with us, we will also use your email address to send you product recommendations, products that may be of interest to you, or that match the product you have purchased.

Customer surveys

If you place an order with us, we will also use your email address to send you customer satisfaction surveys. Survey responses are recorded in a pseudonymized or anonymous form. We will use survey results to improve our products and our services.

Opportunity to Oppose

You can unsubscribe from newsletter, product recommendations, surveys customers and their satisfaction (hereinafter referred to as "promotional emails") at any time. An appropriate unsubscribe link can be found in each promotional email. A message to the above contact details or by e-mail (e.g. e-mail or letter) is of course also sufficient.

Measuring opening rates

In In our promotional emails, we use standard technologies that can be used to measure interactions (e.g. email opens, link clicks). We use this data in pseudonymous form for general statistical evaluations and to optimize and further develop our content and customer experience. This is done using small graphics that are embedded in messages (called pixels). The data is only collected in a pseudonymized form, so the identifiers are not linked to your other personal data, a direct personal link is excluded.

This data processing is based on our legitimate interests. We want to optimize and develop our content and customer experience.

If you do not want to participate in the analysis of user behavior, you can unsubscribe from promotional emails as described above, or disable graphics in your program email by default. For more information, see the instructions for Microsoft Outlook and Mozilla Thunderbird. We want to use our promotional emails to share content that is as relevant to our customers as possible and better understand what readers are really interested in. Interaction data is stored under a pseudonym for 30 days and then completely anonymous.

5.2 Giveaways

If you decide to take part in the draws we organize, we usually ask you to tell us your name and email address.

We process the above data in order to be able to notify you if you win and ensure that each participant enters the competition only once. For some draws, additional information may be required in some cases (eg age, etc.). In these cases, you will be provided with the required data immediately after the competition.

We also use your data for market research and public opinion. It goes without saying that we only use this anonymously for statistical purposes and only for No Taboo. Your survey responses will not be shared with third parties or published. We do not save responses from our surveys along with your email address or other personal data.

You can object to the use of the data for market and opinion research at any time, generally or for certain measures, without incurring any costs, except for transmission costs in accordance with the basic tariffs. To do this, a message in text form to the above contact details (for example, e-mail, fax, letter) is sufficient. Of course, you will also find an opt-out link.subscriptions in every survey email.

6. Device and access data and the generation of log files.

Whenever you use our website, we collect data that your browser automatically transmits so that you can visit it. Specifically, this is:

• The domain name or IP address of the requesting device.
• File request from the client (file name and URL).
• Code response http.
• Date and duration of the visit.
• The address of the website being accessed and the website requesting.

Data processing is necessary to enable you to visit the website and to ensure the long-term functionality and security of our systems. Said data is also temporarily stored in internal log files for the purposes described above, in order to generate statistical information about the use of our website in order to further develop our website, taking into account the usage habits of our visitors (for example, if the proportion of the number of mobile devices from which pages are accessed) and for the administration of our website as a whole.

7. Use of cookies

Some of our services require the use of so-called cookies. A cookie is a text file that is stored on your hard drive temporarily ("session cookies") or for a longer period ("persistent cookies"). Cookies are not used to run programs or download viruses to your computer. Rather, the main purpose of cookies is to provide an offer tailored to you and to save you as much time as possible when using the service.

We use a cookie consent and management tool. With this tool, you can consent to the processing of all data, individual or no data processing using cookies. Data processing by these cookies only takes place after you have given your consent.

However, technically necessary cookies start processing data when you visit our website. Most browsers are set to accept cookies by default. This means that technically necessary cookies will be automatically accepted by your browser. However, you can change your browser settings so that it rejects cookies or that they are stored only with prior consent. If you reject cookies, our website may not work properly for you.

Revoke: if you want to change your settings later, select or deselect individual cookies, or exercise your right of revocation , call "Customize settings" in the cookie banner that appears when you open our website, or go directly to the cookie settings.

8. Use of cookies and comparable technologies.

This website uses cookies and similar technologies (collectively referred to as "tools") offered by us or third parties.

A cookie is a small text file that the browser saves on your device. Cookies are not used to run programs or download viruses to your computer. Comparable technologies include but are not limited to web storage (local/session storage), fingerprints, tags or pixels. Most browsers are set by default to accept cookies and similar technologies. However, you can usually change your browser settings so that cookies or similar technologies are rejected or stored only with prior consent. If you refuse cookies or similar technologies, not all of our offerings may work properly for you.

The following tools we use are listed by category, while we inform you, in particular, about the providers tools, the duration of storage of cookies and the transfer of data to third parties. It also explains in which cases we obtain your voluntary consent to use the tools and how you can revoke it.

If - despite the utmost care - information in a cookie banner conflicts with this data protection statement, information takes precedence in this data protection declaration.

8.1. Legal basis and revocation

Legal basis

We use the tools necessary to operate the website due to our legitimate interest to enable you to use our website - The site is more convenient and personalized and saves time as much as possible. In certain cases, these tools may also be required for the performance of a contract or for the implementation of pre-contractual measures.

If personal data is transferred to third countries, we refer to section 13 (“Transfer of data to third countries”), as well as to regarding the associated risks. We will notify you if we have entered into a standexpress contractual clauses or other warranties with suppliers of certain tools. If you have given your consent to the use of certain tools, we will transfer the data processed using the tools (also) on the basis of this consent to third countries.

Obtaining your consent

We use a tool to collect and manage your consent. This creates a banner that informs you about data processing on our website and gives you the opportunity to consent to all, individual or no data processing using additional tools. This banner appears when you visit our website for the first time and when you select your settings again to change them or withdraw your consent. The banner will also appear the next time you visit our website, provided that you have disabled the storage of cookies or the cookie has been deleted or expired.

Your consent or revocation, your IP -address, information about your browser, your device and during your visit will be reported as part of your visit to your website. In addition, it uses necessary cookies to store the consents and feedback you have provided. If you delete your cookies, we will ask you for your consent again when you visit the page later.

Data processing is necessary in order to provide you with the legally required consent to manage and to fulfill our documentation obligations.

Withdraw your consent or change your choice

You can withdraw your consent to the use of certain tools at any time. To do this, click the following link. There you can also change the selection of the tools you wish to consent to, as well as further information about cookies and the respective storage period. Alternatively, you can file a recall for certain tools directly with the vendor.

Required Tools

We use certain tools to enable the core functionality of our website ( "Essential Tools"). Without these tools, we would not be able to provide our services. Therefore, the necessary tools are used without consent on the basis of our legitimate interests in accordance with Art. 6 para. 1 S. 1 lit.

Own cookies

In particular, we use our own necessary cookies:

• For login authentication.
• For load balancing.
• To save language preferences.

Please note that the information posted on our website has been shown to you so that it will no longer be displayed the next time you visit the website.

To improve our website , we use various technologies to improve our website, analyze user behavior and evaluate related data. The data collected may include, in particular, the IP address of the device, date and time of access, cookie identification number, mobile device ID, and technical information about the browser and operating system. However, the collected data is only stored under a pseudonym, so no direct inferences can be made about individuals.

In the next section, we would like to talk more about these technologies and the providers used for them.

8.2 What technically necessary cookies do we use?

The following tools are required to use our services for technical reasons. They ensure that our service works securely and the way you want.

Website Chat

Chatbots on the website use Chatchamp service. The conversation data is sent to the Chatchamp servers and evaluated there. This data may include the progress of the conversation, first and last name, as well as answers to questions asked in the chat. This data is necessary for personalized communications.

For more information on data protection at Chatchamp, please visit https://www.chatchamp.com/privacy/ .

Google Fonts

Our website uses Google Fonts. When you call up a page, your browser downloads the necessary fonts to render the text correctly and attractively. To do this, your browser must establish a connection to the Google servers. This tells Google that our website was accessed through your IP address. According to Google, these calls are separate from other Google services that require user authentication. 

The server you are connecting to may be in the United States. In the event that personal data is transferred to the United States or other third countries, we have entered into standard contractual clauses with Google.

For more information, please see the FAQ and Google's privacy policy.

These files cookies are absolutely necessary to use our service for technical reasons. They make sure our service worksIt is not secure and the way you want.

Google reCAPTCHA

Our website uses the Google reCAPTCHA service. reCAPTCHA prevents automated software (so-called bots) from performing malicious actions on the website, i.e. it checks if the entered records really come from a person. To determine this, the following data is processed:

• Referrer URL (address of the page from which the visitor came);
• IP address;
• Cookies set by Google;
• Snapshot of the browser window;
• User input behavior (e.g. answering a reCAPTCHA question, input speed in form fields, order in which input fields are selected by the user, number of clicks);
• Technical information: browser type, browser plugins, browser size and resolution, date, language setting, display instructions (CSS) and scripts (Javascript).

In addition, Google reads cookies from other Google services such as Gmail, Search and Analytics. If you do not want this to be assigned to your Google account, you must log out of Google before accessing the page where we have integrated Google reCAPTCHA.

For more information on this, please see the Privacy Policy and Terms use of Google.

Google Tag Manager

Our website uses Google Tag Manager. The Tag Manager is used to manage tracking tools and other services, so-called website tagging. A tag is an element that is stored in the source code of our website, for example to record specified usage data. Google Tag Manager runs other tags, which in turn can collect data. Some data is stored on a Google server in the USA. If the deactivation was done at the domain or cookie level,

Google Tag Manager works without cookies.

You can also find more information in the Google Tag Manager information.

Google Analytics

Our website uses Google Analytics. Google Analytics uses cookies and similar technologies to analyze and improve our website based on your user behavior. Google will process the information received in order to evaluate your use of the website, compile reports on website activity for the website operator and provide other services related to website activity and Internet usage.

We have done the following data protection settings for Google Analytics:

• IP anonymization (abbreviation of the IP address before evaluation so that no conclusions can be drawn about your identity).
• Deactivated advertising function ( including target group remarketing by GA Audience).
• Disabled personalized advertising.
• Disabled cross-page tracking (Google Signals).
• Disabled sharing with other products and Google services.

Google Analytics processes the following data:

• Anonymous IP address.
• Referrer URL (previously visited page).
• Pages viewed (date, time, URL, title, length of stay).
• Files downloaded.
• Clicking links to other websites.
• Achieving certain goals (conversions) if necessary.
• Technical information: operating system; Type, version and language of the browser; Device type, brand, model, and resolution.
• Approximate location (country and possibly city, based on anonymous IP address).

8.3 What Do we use marketing cookies?

We also use tools for advertising purposes ("Marketing Tools"). Some of the access data generated while using our website is used for interest-based advertising. By analyzing and evaluating this access data, we are able to show you personalized advertising, i.e. one that matches your real interests and needs, on our website and on the websites of other providers.

In the following section, we would like to talk more about these technologies and the vendors used for them. The data collected may include, in particular:

• Device IP address.
• Cookie ID.
• Mobile device ID.
• Referrer URL (page previously visited).
• Pages viewed (date, time, URL, title, length of stay).
• Files downloaded.
• Clicking links to other websites.
• Achieving certain goals (conversions) as necessary.
• Technical information: operating system; browser type, version and language; device type, brand, model, and resolution.
• Approximate location (country and possibly city).
• However, the collected data is only stored under a pseudonym, so you cannotNo direct inferences can be made about individuals.

In Google Ads, customer actions we define (such as clicks on ads, page views, downloads) are recorded and analyzed using "Google Ads conversion tracking". We use "Google Ads Remarketing" to show you personalized advertising messages about our products on Google partner sites. Both services use cookies and similar technologies to do this.

Google Search Console

We use Google Search to continually improve our website rankings on Google. Console, a web analytics service from Google. Through the Google Search Console, we can perform search analytics that gives us information about how often our website appears in Google search results. This allows us to track and manage our websites in the search index. When using Google Search Console, no personal data of users or tracking data is processed or transmitted to Google.

When using Google Search Console, no personal data of users or tracking data is processed or transmitted to Google.

9. YouTube with advanced data protection.

This site combines videos from YouTube. We use YouTube under Enhanced Data Protection Mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. However, transmission of data to YouTube partners is not necessarily excluded by the enhanced data protection regime. This way, YouTube connects to the Google DoubleClick network whether or not you are watching a video.

As soon as you start a YouTube video on this website, a connection to the YouTube servers is established. The YouTube server receives information about which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

Also, YouTube may store various cookies on your device after you start a video or use comparable recognition technologies (such as device fingerprinting). In this way, YouTube can receive information about visitors to this website. This information is used, among other things, to collect video statistics, improve usability and prevent fraud attempts.

If necessary, after the launch of the video on YouTube, further data processing operations may be initiated, over which we have no influence . YouTube is used to ensure the functionality of our website, to provide the customer with important product information, and to present our online offerings in an attractive way.

More information on YouTube's data protection can be found in their data protection statement at policies google.

10. Online social media presence.

We maintain an online social media presence to, among other things, communicate with customers and stakeholders and provide information about our products and services.

User data is usually processed by the respective social networks for market research and advertising purposes. Thus, usage profiles can be created based on the interests of the users. To do this, cookies and other identifiers are stored on users' computers.

As part of the operation of our online presence, it is possible that we may access information such as statistics on the use of our online presence provided by social networks. networks. These statistics are aggregated and may, in particular, contain demographic information and data about interactions with our online presence and messages and content distributed through it. Please refer to the list below for details and links to social media data that we, as the operator of the online presence, can access.

Legal basis for the processing of data by social media under their own responsibility, can be found in the data protection information of the respective social network. You can also find more information on the respective data processing and objection options at the links below.

We would like to point out that data protection requests can be sent most efficiently to the respective social media provider, as only these providers have access to data and can directly take appropriate action. Below is a list of information about the social networks we operate on the Internet:

• Facebook
• Instagram
• Google / YouTube
• TikTok 

11. Recipients

Data collected by usdata will only be transferred if this is necessary for the performance of a contract or to ensure the technical functionality of the website or if there is another legal basis for the transfer of data.

In general, we process your data ourselves, but in some In some cases, we also use service providers. In addition to the service providers mentioned in this data protection declaration, these may include, but are not limited to, data centers in which our website and databases are stored, IT service providers maintaining our systems, and consulting companies. If we share data with service providers, they may only use it for their own purposes. Service providers have been carefully selected and commissioned by us. They are contractually bound by our instructions, have appropriate technical and organizational measures to protect the rights of the parties concerned and are regularly checked by us.

In addition, data may be transferred in connection with official requests, court decisions and legal proceedings, if this necessary for prosecution or law enforcement.

12. Duration of storage

In principle, we only store personal data for as long as it is necessary to fulfill the contractual or legal obligations for which we collected the data. We then immediately delete the data if we still do not need it before the statutory limitation period expires for evidentiary purposes in civil law claims or due to statutory retention requirements.

For evidentiary purposes we must retain contract data for three years from the end of the year in which the business relationship with you ends. Any claims will not expire until the statutory limitation period has expired.

Even after that, we will still need to retain some of your data for accounting reasons. We are required to do so due to statutory documentation obligations that may arise from the Commercial Code, the Tax Code, the Banking Act, the Money Laundering Act and the Securities Trading Act. It specifies the terms of storage of documents from two to ten years.

13. Your rights

Subject to the relevant legal requirements, you have the following legal data protection rights:

• Right to information.
• Right to erasure.
• Right to rectification.
• Right to restrict processing.
• Right to data portability.
• Right to withdraw consent.
• Right to object to certain data processing measures.

To assert your rights as described here, you can at any time contact the contact details listed under " Contact person and responsible person" » .

14. Data security

We maintain current technical measures to ensure data security, in particular to protect your personal data from the dangers of data transmission and information acquisition by third parties. They are adapted to the current state of the art. To protect the personal information you provide on our website, we use the TLS protocol, which encrypts the information you enter.

15. Changes to this privacy policy.

We update this data protection statement from time to time, for example when we adapt our website or change legal requirements.